Our flagship boutique is conveniently located in Dallas, TX—designed as a luxurious space for personalized consultations and custom jewelry creation. You can visit us at 5450 W. Lovers Lane #138 Dallas, TX 75209.

Our hours of operation are Monday through Friday, 10:00 AM to 5:00 PM, and Saturday from 10:00 AM to 4:00 PM. We are closed on Sundays.

Not at all—we gladly welcome all walk-ins! However, if you prefer dedicated time and personalized attention for a specific request, we recommend scheduling an appointment with one of our jewelry experts.

Contact us directly to schedule your appointment. Whether in person or virtually, our jewelry experts are ready to help bring your vision to life.

Yes, we offer in-store pickup for online purchases for your convenience. Simply select “Store Pickup” at checkout.

Begin with a free consultation—either remote or in our Dallas, TX flagship. Collaborate with our expert team to refine your design, then approve the final concept before we source premium materials and handcraft your unique ring in Dallas.

The process typically spans 6-8 weeks, depending on complexity and sourcing. We keep you involved at every step to ensure the finished piece exceeds your expectations.

Many of our designs can be personalized with alternate metals, stones, engravings, or finishes. Simply reach out to us to discuss your customization options.

Yes, you can purchase gifts for friends or loved ones. We are always here to help assist you in choosing the perfect piece to gift! We also offer gift cards and can provide bespoke gift packaging upon request.

Absolutely. Our website uses secure encryption to protect your personal and payment information during checkout.

We offer professional sizing guides and recommendations. For custom rings, we provide in-person or virtual sizing consultations to ensure the perfect fit. Contact us if you are unsure.

Please contact us immediately if you need to update your shipping address. Once the order ships, changes may not be possible.

We recommend professional cleaning at least once a year to maintain sparkle and check for any wear or loose stones.

Yes, gently clean your jewelry with mild soap and warm water using a soft brush. Avoid harsh chemicals, ultrasonic cleaners, or abrasive materials. Schedule regular professional cleanings and inspections at our Dallas store to keep your jewelry sparkling.

Yes, we provide expert repairs, resizing, and polishing in our Dallas boutique or through mail-in services to keep your jewelry pristine.

Most jewelry damage can be professionally repaired. Contact us for a consultation to assess and restore your piece.

Custom pieces are crafted specifically for you and are non-returnable, but we guarantee quality craftsmanship.

In-Store Purchases

We do not offer refunds on in-store purchases. If you are not fully satisfied with your purchase, you are eligible for an exchange or store credit.

Online Purchases

If you are not fully satisfied with your online purchase, Susan Saffron Jewelry will accept items for exchange or return. Items must be returned in new, re-saleable condition within 10 business days from the delivery date to receive a refund. Returns initiated after 10 days, but within 30 days, are only eligible for store credit.

All items must be unworn, in their original condition, and accompanied by the original tag. All other standard return policy conditions apply.

Please contact us within 7 days of receiving your order. We will guide you through the return or exchange process to ensure your satisfaction.