Our Refund & Return Policy

Refund policy

All items must be unworn, in their original condition, and accompanied by the original tag. All other standard return policy conditions apply.

In-Store Purchases

We do not offer refunds on in-store purchases. However, if you are not fully satisfied, you may exchange your item or receive store credit.

Online Purchases

If you are not satisfied with your online purchase, Susan Saffron Jewelry accepts returns and exchanges. Items must be returned in new, resaleable condition within 10 business days of delivery to qualify for a refund. Returns initiated after 10 days but within 30 days are eligible only for store credit.

How to Make a Return

To initiate a return, please email info@saffronjewelry.com for a return authorization. Unauthorized returns will not be accepted.

For your protection:

• Pack returns in the original box.
• Use an insured courier service (FedEx, UPS, etc.).
• Retain your shipping receipt, as Susan Saffron Jewelry is not responsible for lost or damaged items in transit.

Please include a note with your name and invoice number inside the package.
Once processed, refunds will be issued to the original purchasing card for the merchandise amount only. Shipping charges are non-refundable.

Final Sale Items

• Custom items purchased in-store or online are final sale and not eligible for return or refund.
• Items discounted 30% or more are final sale and cannot be returned or exchanged.